Privacy Policy

Silverbackz – silverbackz.com.au

Effective Date: 1 January 2015

At Silverbackz, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Who We Are

Silverbackz is a community-based fitness and mentoring program run through local partnerships. Our goal is to empower our community to grow physically, emotionally, and spiritually. This website is operated by the Silverbackz leadership team in Australia.

2. What Information We Collect

We may collect the following types of personal information through our website, program registrations, and contact forms:

  • Full name
  • Email address
  • Mobile phone number
  • Age or birth year
  • Gender
  • Emergency contact details (if applicable)
  • Program interests or fitness level
  • Feedback or testimonials
  • Church or community group affiliation (optional)

We do not collect sensitive information such as health records or religious beliefs unless voluntarily provided and directly relevant to our services.

3. How We Collect Your Information

We collect personal information when you:

  • Fill out an online form (e.g., sign-up, contact, survey, registration)
  • Subscribe to our newsletter
  • Communicate with us via email, phone, or social media
  • Participate in one of our events or sessions
  • Provide feedback or testimonials

All information is collected with your consent.

4. How We Use Your Information

We use the information you provide for purposes including:

  • Responding to your enquiries
  • Registering you for programs or sessions
  • Sending updates or newsletters
  • Improving our services based on feedback
  • Ensuring participant safety and communication
  • Compiling anonymised data for reporting or funding applications

We will not sell or rent your personal information to third parties.

5. Storage and Security

Your information is stored securely using password-protected systems and tools. Only authorised team members have access to your data, and we take reasonable steps to protect it from misuse, interference, and loss.

6. Access and Correction

You have the right to access and update your personal information at any time. If your details change or you believe our records are incorrect, please contact us via email and we’ll correct them promptly.

7. Third-Party Services

We may use third-party services such as:

  • Google Forms
  • Mailchimp or other email providers
  • Web hosting services

These providers may store your data outside Australia. We take steps to ensure these services meet Australian privacy standards.

8. Cookies and Analytics

Our website may use cookies and analytics tools (e.g., Google Analytics) to improve user experience and track website traffic. These tools do not identify individual users.

9. Minors and Parental Consent

We encourage young people to participate in Silverbackz, but if you are under 14 years old, please make sure a parent or guardian consents to your participation and submission of personal data.

10. Contacting Us

If you have any questions, complaints, or requests related to this policy or your personal data, please contact:

Silverbackz Privacy Officer
Email: admin@silverbackz.com.au
Website: https://silverbackz.com.au

11. Policy Updates

This policy may be updated occasionally to reflect changes in our practices or legal requirements. Updates will be posted on our website with the new effective date.